By accessing our web site user acknowledges and agrees to terms, policies, and conditions set forth by Sanders Industrial. These terms, policies and conditions are subject to change without notice. You will need to check our terms and conditions periodically to keep up to date with any changes.
Sanders Industrial strives to achieve accuracy in the information we provide but does not assume responsibility for any incorrect or misunderstood information offered.
Sanders Industrial offers cross reference where available. This does not guarantee any references given are of functional equivalency or that performance and other characteristics are exact.
We do our best at Sanders Industrial to keep pricing current and accurate. If for any reason pricing is not correct, Sanders Industrial will not be liable for any inaccuracy and customer will be contacted before any shipments are made.
Sanders Industrial Supply will not be liable for any damages or injury, caused by but not limited to, failure of performance, error, omission, interruption, or defect in any material we sell.
Absolutely no merchandise can be returned without first obtaining instructions and a return authorization number from our Customer Service Department at firstname.lastname@example.org. Customers may return all or part of any unused item within 14 calendar days from the date of your invoice for a full refund on the merchandise only, provided the item(s) are new and unused and in its original carton, is not a drop shipment, or a special ordered product. Special orders cannot be returned without factory authorization. Customer will be responsible for the returned shipping costs (i.e. Freight, UPS, and RPS). Any merchandise returned after 14 calendar days will be subject to a 20% restocking charge with a maximum not to exceed $60.00. Absolutely no returns after 30 days. WE WILL NOT ACCEPT ANY RETURNS WITHOUT A RGA #.
Must supply invoice number for returns. Merchandise returned by a non-account holder will be charged a 15% restock fee for returns made before 14 calendar days of purchase. Merchandise returned after 14 calendar days will be charged a 25% restock fee.
There is a slim chance an item was incorrectly shipped. We double-check all orders before we ship them. However, if we made a mistake in shipping you must notify us within 5 calendar days after receiving your order. We will ship new item after receipt of wrong item and pay freight both ways at regular UPS ground or most cost efficient source.
If you made an error and ordered the wrong products (from the items that have listed prices on our web pages; not special quoted products), and wish to return the product; you will need to e-mail us and request an RGA number and return instructions.
You must notify us within 14 calendar days of receiving your order if any item is defective. WE WILL NOT ACCEPT ANY RETURNS WITHOUT A RGA #. Once we have received the defective item in question we will test it if needed. If the item in question is found to be defective a replacement will be sent to you with no additional charges and we will pay freight both ways at the most cost effective manner. If you choose to not have a replacement sent you will be responsible for a 15% restock fee and shipping charges will not be refunded.
All truck shipments are freight collect or prearranged, or as noted on our site. Any shipments using UPS will be added to the invoice.